FAQ

As YouTube creators, we all know how hard and unpredictable audience retention is. If you are sick and tired of missing on another couple hours of desired Watch Time, Wiz Studio is here to swap disappointment for satisfaction.

About Youtube wiz

As passionate community of lifelong friends, ambitious and ruthless brand strategists, digital marketers, copywriters, graphic designers, content managers, YouTubers, Instagrammers and social media marketers, Wiz Studio offers fully customizable engagement, optimization and YouTube SEO services. More About Wiz Studio story and mission  is here.

Wiz Studio welcomes both emerging and established businesses, entrepreneurs, YouTube influencers, and social media marketers from around the world. We offer the services on an order-by-order basis, and anyone who is interested in boosting youtube engagement and video watch time, optimizing the title, description or video tags, or improving YouTube SEO will find a solution for their brand marketing efforts. 

Understanding the complexity of YouTube marketing, we offer all-inclusive engagement, optimization and video SEO services for YouTube videos. Wiz Studio primary focus on customization and time-efficacy lets you select the set of the services that closely matches your need through a convenient use of the order placement tool here. It is also possible to place a single-service order.

The goal behind Wiz Studio creation is to help brands multiply their YouTube impact, and take their video marketing onto a new level. As people whose reputation and budget largely depends on customer satisfaction and trust, we take each order seriously and spend a fair amount of time to make sure you get quality service. To ensure the standards are kept, the Order Processing division is split into 5 teams: Manual Processing, Search, Brand Positioning,Content Creation, and SEO. More on what customers think about Wiz Studio here.       

Placing your first order and wondering where to start? Wiz Studio is happy to help. Here on the Buy Page, you place an order by ticking off the service you need. YouTube engagement products require you to type in the amount of views, likes, comments or subscribers you wish to have on your account with the minimum of 100. If any video title, description, thumbnail or tags are needed just check off those to see in the Order Details able at the bottom of the page.  

For YouTube SEO services though, you need to select the desired package among the different options. More on what Wiz Studio offers, and how to place orders is here. 

We’ve been tracking the overall number of customers (as well as the orders) since the first days of Wiz Studio creation, and see those figures constantly growing. 15 986 customers from 76 global locations have been placing the orders as of the time we update this FAQ list. Yet, newer additions to Wiz Studio family are seen every day.  

The ways to contact the support team include Live Chat, [email protected] email address, and/or Contact Us form. Responsive support specialists are willing to help new customers place their orders, receive an update on the existing orders, or set up their Wiz Studio accounts. Live Chat support is available 24/7.   

Yes. Wiz Studio affiliates earn up to 10% off each order that comes through their referral links. The more orders we get from your referrers, the more are your earnings. Note that various affiliate programs are one of the ways most social media influencers and freelancers make impressive side incomes today. To register as a Wiz Studio Affiliate, you need to provide a valid email address, your full name, and answer just a couple of questions.

Orders and Delivery

To place your first Wiz Studio order you begin on the Buy Page, ticking off the services you need. YouTube engagement products require you to type in the amount of views, likes, comments or subscribers you wish to have on your account with the minimum of 100. If any video title, description, thumbnail or tags are needed just check off those in the Video Optimization Services to see if they appear in the Order Details  at the bottom of the page. For YouTube SEO services though, you need to select the desired package among the different options. More on what Wiz Studio offers, and how to place orders is here. 

One. But your order may include all the necessary amounts of services you need. You may choose up to 11 YouTube services we have to offer per single order by just ticking off those from the Buy Page.  You can also opt for just one, as YouTube views for example if nothing else is needed. There is a possibility of placing the two consecutive orders with a brief note in the Order Preferences section on the Buy Page to let the Processing team know that there are two separate orders and not a technical issue. 

The estimated delivery time varies greatly as the services Wiz Studio provides differ from one another. To see the estimated delivery time (EDT) for an exact product or service, go to a product-specific page and scroll to the bottom of it. The EDT and the benefits of such service are given in the table format. 

When placing your first order you will be automatically signed up and the Wiz Studio account will be created for you. From there, you may easily track the status of your order: whether it’s been processed, is in the queue, or completed.

When placing an order, the system assigns an order-specific number. From there, every action is tracked throughout the processing and delivery. Make sure you have your order number and the service you ordered at hand when contacting the support team.  

Your order status appears in the Order Status within your dashboard, as soon as you log into your Wiz Studio account. 

You may contact the support team through the Live Chat box on the product pages, by dropping a line to [email protected], and/or filling out the Contact Us form on the Contact Us page. Support specialists are willing to help new customers place their orders, receive updates on the existing orders, or set up their Wiz Studio accounts. Live Chat support is accessible 24/7, although the line may get a little busy during regular hours. 

You are welcome to join our mailing list to receive updates on your order, seasonal sales, or Wiz Studio service updates and announcements, but this is optional. As mentioned above, a customer gets automatically signed up when placing an order. For this you are required to provide a valid email address as order confirmation emails are sent to the stated address. 

The pricing for various YouTube video marketing services is quite affordable. We keep it transparent and have no hidden fees for you. A customer is also exempt from the acquisition tax (although it may differ from state to state). Payment transaction fees are paid by the service provider and not by the customer. Prices per unique piece of product/service package are given on the Pricing page.  

Although the chances of order not being delivered in full are at 0. 001-0.005% (1/1000 – 5/1000 as of 2019 yearly report), it may happen when the delivery is slowed down due to the size of the order, or the time of placement (9 am – 6pm MT is not recommended because of the processing queues and large number of orders received from around the world). Noticing your order being not fulfilled within the regular delivery time for a specific product/service (see on the product pages), reach out to customer service to check out your case.        

Wiz Studio is ready to reconsider your order within the first 4-6 hours of placement, and only if it’s wasn’t processed yet. Anyway, get back to us and we will try to find a custom solution for your case. 

Yes, the refills are available at the time of FAQ page updates for this question. However, the refill is time-sensitive and is only available within 30 days of the purchase. Any time past that, the refill would be declined. To ask for refill, a customer needs to provide his order details (as a screenshot, or typed in), and also the screenshots of his/her account before the order.   

Free trial on all engagement services is available per request. The amount of views, likes/dislikes, comments, subscribers for test will not exceed 50. Free trial on YouTube Video Optimization and SEO services is not available. YouTube video title, description, and thumbnail samples are provided on the respective service pages. To ask for a trial reach out to customer service via Live Chat, or email to [email protected]

A few of the samples for YouTube video titles, descriptions, and custom thumbnails are given on their product pages. Make sure you have a look on those samples before placing an order. It is also recommended to see how Wiz Studio video descriptions, titles, and tags are different from the similar service providers. 

The edits and minor corrections to titles, descriptions, or video thumbnails are possible only once. Even though we may reconsider any of a video optimization services upon your request, we want to remind that edits take time, and further delay not only your order completion by other customers’ orders as well. To improve the efficacy of our service, Wiz Studio asks customers to openly state any Order Preferences at the moment of placing the order in the Order Preferences section on the Buy page. As a side note: if the order is tailored to customer wishes, the result may be different from those we get when the expert team takes care of each order.    

To properly answer your question, it is important that you take a look at the product-specific page. There you will find the answers for how the service is working, what are the benefits of ordering a certain product or service from Wiz Studio, and how to choose which service you need for your YouTube account. If still unsure, reach out to the support team to get the hows and whys off your way. 

Unlisted video is very much similar to a private video. As the only people who see it are friends, family, or anyone who knows the link to it. Unlisting a new video before ordering video engagement services would allow it to appear only when a CTR-optimized video title, and algorithm-friendly description and tags are made by SEO- professionals.

Customer data protection and privacy

There’s no risk of being hacked or suspended or blocked for your channel since no login credentials are required, and the speed of engagement product delivery is natural (which is important especially on the orders above 100 units). Still, to ensure maximum order security and maximum effect of it, it is recommended to turn off monetization, while YouTube views are being delivered. Once they are on your account, you can turn on monetization. It is also suggested to unlist a video once it has been published and the order delivered. 

No. Wiz Studio does not require your password as the delivery happens externally. Beware of services asking for your login credentials as this is not necessary to deliver the views, likes, comments, subscribers, or shares. Nor is this needed to provide video optimization or SEO services. 

No. Since the login credentials are not required by us, there is no risk of it being hacked unless you provided your account password to someone else. The mission of Wiz Studio is to help accounts grow and engage their audience, and not to put them at risk.

Absolutely. Your billing address, PayPal, cryptocurrency, or credit/debit card information are kept private with the help of advanced data encryption. The login details are seen only by you, and are never disclosed to third parties.  

To provide relevant and timely service, cookie files are used to track customer data such as purchasing preferences, site visits, email addresses, etc. These details are safely encrypted and kept within our CRM system. We make sure the data is kept confidential, and is only collected for quality assurance and best customer experience.  

We never disclose the order details to third parties unless demanded by the local, regional, or international laws for human safety reasons, or allowed by the customers themselves. Most of our customers are YouTube influencers with millions of subscribers, small businesses competing against large corporations, entrepreneurs and solopreneurs, emerging fashion and beauty icons, famous people from the media industry. Taking order privacy seriously is what earns us trust from our longtime customers. 

Once created your Wiz Studio account is valid for as long as you wish to keep it. It also needs to be noted that if your account registers no activity within the last 180 days, it will be automatically deleted by the system. To keep it valid, you need to update your purchasing history at least once every 90 days. 

If you happen to forget your account password, reach out to the support team to open a ticket. 

Yes. To provide relevant and timely service, cookie files are used to track customer data such as purchasing preferences, site visits, email addresses, purchasing history, etc. By using the Wiz Studio service you agree to our terms of service and cookie policy. 

In brief, all customer data (including the billing details) is kept private. You may read the Privacy Policy here.   

Payment and billing

Wiz Studio allows its customers choose between PayPal and credit/debit card transaction. Another payment method that some of our regular customers prefer is cryptocurrency. We accept all major cryptocurrency types: Bitcoin, Litecoin, EthereumRipple, Bitcoin Cash, etc. 

On the Checkout page you need to enter your billing address, a valid email address, and your full name. There, you are also asked to confirm that your order details (including the URL link to your video) are correct. 

As soon as the transaction is approved by the system (the time approval varies from payment method to payment method), one of the processing team members checks it to make sure the transaction is received by our system. The URL links you provide are also being checked at this stage. To ensure the quality standards are kept, the Order Processing division is split into 5 teams: Manual Processing, Search, Brand Positioning,Content Creation, and SEO, which (depending on the product/service you ordered) leaps into action. On bigger orders including various services, several teams are involved.    

Sure. Both credit and debit cards are accepted as viable payment options. Select credit/debit card option as your preferred method of payment on the Checkout page, and fill out the form. 

We accept all major cryptocurrency types: Bitcoin, Litecoin, EthereumRipple, Bitcoin Cash, Libra, Bitcoin SV, etc.If unsure whether the cryptocurrency you want to pay with is accepted by Wiz Studio, reach out to the support team to get the answer. 

It may take between 1 to 6 hours to approve the payment transaction depending on the method used to pay. We’ve seen customers getting transaction approved within 20-60 minutes, and those who had to wait for 4-6 hours before the transaction shows up in our system and the processing officer approves it.

If three successive transaction cancellation occurs, it is recommended to wait another 20-30 minutes before trying again. Make sure your internet access is good, and the payment account has a positive balance . If after your fourth or fifth trial, it is still getting cancelled, reach out to the support team.    

The billing address, customer’s full name, email address, PayPal, cryptocurrency, or credit/debit card information are kept private with the help of advanced data encryption. The login details are seen only by you, and are never disclosed to third parties. 

Cancellation and Refund

It is possible to reconsider your order if it wasn’t processed yet, or within the first 4-6 hours of placement. Once realizing you want to switch the order for another one, reach out to helpline support as soon as possible.  

To cancel the order you placed, you need just to tap the Cancel My Order button within your Wiz Studio account. There’s nothing more to do with cancellation. As a side note: the Cancel My Order button deactivates at the time the order is being processed, and after 6-8 hours since order placement has passed. If you cannot press the button, it would mean that the order has already been processed. If you still need advice, get back to customer service.     

Wiz Studio ensures each customer gets the best quality products/service. If unhappy with it, we will try to find a custom solution for you. Regarding refund, see our Refund Terms in the Terms of Service Agreement.  

The refund is offered to customers whose orders are getting delayed from our side. Getting delayed, would mean the order was not completed within the average delivery time for that particular product, or service. At the time of placing the order, customers agree to receive a partial refund when the order is in the delivery process and approaches its completion. 

The refund is sent to a customer’s billing address within the first 24-48 hours after it’s been issued. Wire transfer and card transactions may take longer due to the differences in the time zones and bank systems.

Refund requests are considered within the first 24 hours after the placement. If approved, the refund is issued in 2-3 hours. To see the status of your refund request log into your Wiz Studio account, or reach out to the support team.

Got stuck with your YouTube marketing? Call in Wiz Studio to grow your brand today.

Maximum YouTube engagement and higher rankings is our mantra. Wiz Studio makes every effort to deliver best YouTube services to get the results you need. As creators we keep improving, as marketers we keep growing. Don’t lag behind, join the winners league

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